Return & Refund Policy
🔄 RETURN & REFUND POLICY
Customer Satisfaction Matters
At Glow Vitals, customer satisfaction is our highest priority. We are committed to providing premium wellness supplements and an exceptional shopping experience. If you're not completely satisfied with your purchase, we're here to help.
This Return & Refund Policy explains how returns, refunds, exchanges, and order cancellations are handled for purchases made through our website.
Because dietary supplements are consumable health products, certain safety, hygiene, and product integrity standards apply. Please review this policy carefully before placing your order.
✅ Return Eligibility
We accept eligible returns within 30 days of the delivery date, provided all of the following conditions are met:
- The product is unopened and unused.
- The original safety seal remains intact.
- The item is returned in its original packaging.
- The product is in resalable condition.
- Proof of purchase (order number or receipt) is provided.
Returns that do not meet these requirements may not qualify for a refund.
🚫 Non-Returnable Items
For health, safety, and quality assurance reasons, we cannot accept returns for:
- Opened dietary supplements
- Used products
- Products with broken or removed safety seals
- Items missing original packaging
- Products damaged after delivery due to misuse or improper storage
- Gift cards (if applicable)
- Clearance or final sale items marked as non-returnable
- Perishable products (if applicable)
💥 Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
To help us process your request quickly, please provide:
- Your order number
- A detailed description of the issue
- Clear photos of the product
- Photos of the shipping box and packaging
After reviewing your claim, we may offer:
- A replacement product (subject to availability)
- A full refund
- Store credit (when applicable)
- Another appropriate resolution
📦 How to Start a Return
Step 1: Contact Customer Support
Before returning any item, please contact our customer support team.
Please include:
- Your order number
- Reason for the return
- Photos (if applicable)
Step 2: Return Authorization
If your return request is approved, we will provide return instructions along with the appropriate return address.
Step 3: Ship the Product
Carefully package the item to prevent damage during transit and return it according to the instructions provided.
Please note that returns sent without prior authorization may not be accepted.
🚚 Return Shipping Costs
We will cover return shipping costs if the return is due to:
- A damaged product
- A defective product
- An incorrect item shipped by us
For all other approved returns, return shipping costs are the responsibility of the customer.
We recommend using a trackable shipping service when returning products, as we cannot guarantee receipt of returned packages without tracking.
💰 Refunds
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note:
- Original shipping charges are non-refundable unless the return resulted from our error.
- Refund processing times may vary depending on your bank or payment provider.
- Your financial institution may require additional processing time before the refund appears in your account.
🔁 Exchanges
At this time, Glow Vitals does not offer direct product exchanges.
If you would like a different supplement, we recommend:
- Returning the eligible item according to this policy.
- Placing a new order for your preferred product.
🚫 Order Cancellations
Before Shipment
Orders may be canceled if your cancellation request is received before the order has been processed and shipped.
After Shipment
Once an order has been shipped, cancellations are no longer possible.
Eligible products may still qualify for return in accordance with this Return & Refund Policy.
🌿 Supplement Safety Information
For your safety and product quality:
- Store supplements in a cool, dry place.
- Keep containers tightly closed after use.
- Keep products away from excessive heat, moisture, and direct sunlight.
- Keep all supplements out of the reach of children.
For health and safety reasons, we cannot accept returns of products that have been opened, altered, contaminated, or improperly stored after delivery.
⚠️ Important Disclaimer
The dietary supplements sold by Glow Vitals are intended to support general health and wellness.
They are not intended to diagnose, treat, cure, or prevent any disease.
Statements regarding dietary supplements have not been evaluated by the U.S. Food and Drug Administration (FDA).
Customers should consult a qualified healthcare professional before using any supplement, especially if pregnant, nursing, taking medication, or managing a medical condition.
🛡 Fraud Prevention
To protect our customers and business, Glow Vitals reserves the right to refuse returns or refunds in cases involving:
- Fraudulent claims
- Abuse of the return policy
- Excessive return activity
- Suspicious transactions
- Returned products that do not meet our eligibility requirements
📅 Policy Updates
Glow Vitals reserves the right to modify or update this Return & Refund Policy at any time without prior notice.
Any changes become effective immediately upon publication on this page.
Your continued use of our website constitutes acceptance of the updated policy.
📬 Contact Us
If you have any questions regarding returns, refunds, exchanges, or order-related concerns, please contact us:
Glow Vitals
📧 Email: help.glowvitals@outlook.com
📍 Address: 1136 SW Wadleigh Dr, Pullman, WA 99163