Shipping policy

🚚 SHIPPING POLICY

Fast, Reliable & Secure Shipping

Thank you for shopping with Glow Vitals.

At Glow Vitals, we are committed to providing a fast, reliable, and transparent shipping experience. We understand the importance of receiving your wellness supplements safely and on time, which is why every order is carefully inspected, securely packaged, and prepared for shipment with great attention to detail.

By placing an order through our website, you agree to the terms outlined in this Shipping Policy.

📦 Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Our order fulfillment process includes:

  • Order verification
  • Payment confirmation
  • Product quality inspection
  • Secure packaging
  • Shipment preparation

Orders are processed Monday through Friday, excluding weekends and U.S. federal holidays.

Orders placed after business hours, on weekends, or during holidays will begin processing on the next business day.

During promotional events, holidays, or periods of high order volume, processing times may be slightly longer. If significant delays occur, we will make every reasonable effort to notify affected customers.

🚚 Shipping Methods & Delivery Times

Once your order has been processed and shipped, estimated delivery times are:

Standard Shipping

3–7 Business Days

Expedited Shipping

1–3 Business Days (when available at checkout)

Please note that shipping estimates do not include order processing time and are not guaranteed.

Delivery times may vary depending on:

  • Customer location
  • Shipping carrier operations
  • Weather conditions
  • Peak shopping seasons
  • High shipping volumes
  • Other circumstances beyond our reasonable control

📍 Shipping Coverage

Currently, Glow Vitals ships to addresses within the United States only.

At this time, international shipping is not available.

Customers are responsible for providing a complete and accurate shipping address during checkout.

Some shipments may not be eligible for delivery to P.O. Boxes, APO/FPO addresses, or certain restricted locations depending on carrier policies.

💲 Shipping Costs

Shipping charges are calculated automatically during checkout based on:

  • Delivery destination
  • Shipping method selected
  • Package weight
  • Package dimensions

All shipping costs will be clearly displayed before your order is completed.

From time to time, Glow Vitals may offer promotional free shipping on qualifying orders. Any applicable terms and conditions will be clearly stated on our website.

📦 Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow 24–48 hours for tracking updates to appear in the carrier's system.

Customers can monitor their shipment using the tracking number provided.

📭 Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided during checkout is complete and accurate.

If an order is returned due to an incorrect or incomplete shipping address provided by the customer:

  • Additional shipping charges may apply for reshipment.
  • Delivery delays may occur.
  • We cannot guarantee successful delivery or issue refunds for orders lost due to incorrect address information.

Please review your shipping information carefully before placing your order.

❌ Delayed, Lost, or Missing Packages

Although we partner with trusted shipping carriers, delivery delays may occasionally occur due to circumstances beyond our control.

If your package appears delayed, we recommend:

  • Checking your tracking information.
  • Contacting the shipping carrier directly.
  • Verifying your shipping address.

If additional assistance is needed, our customer support team will be happy to assist you.

Important Notice

Glow Vitals is not responsible for delays or delivery issues caused by:

  • Shipping carrier delays
  • Severe weather conditions
  • Natural disasters
  • High shipping volumes
  • Service interruptions
  • Incorrect shipping information provided by the customer
  • Other circumstances beyond our reasonable control

📦 Damaged Shipments

Every order is packaged with care to help minimize the risk of damage during transit.

If your package arrives damaged, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

  • Your order number
  • Clear photos of the damaged product
  • Photos of the shipping box
  • Photos of the packaging materials
  • A brief description of the issue

Our support team will review your request and work toward an appropriate resolution.

🌿 Supplement Shipping Notice

Some dietary supplements may require special handling depending on seasonal temperatures or carrier regulations.

While we take every precaution to package products securely, Glow Vitals cannot guarantee product quality if shipments are delayed due to weather, carrier disruptions, or if packages are left unattended for extended periods after delivery.

We recommend bringing your package indoors as soon as possible after it has been delivered.

📋 Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

We will make every reasonable effort to accommodate your request before your order has been processed and shipped.

Once an order has been shipped, modifications or cancellations may no longer be possible.

Please refer to our Return & Refund Policy for additional information regarding eligible returns.

📬 Contact Us

If you have any questions regarding shipping or your order, please contact us:

Glow Vitals

📧 Email: help.glowvitals@outlook.com

📍 Address: 1136 SW Wadleigh Dr, Pullman, WA 99163